How artificial intelligence (AI) improves our customer’s quality of life

How artificial intelligence (AI) improves our customer's quality of life

How artificial intelligence (AI) improves our customer’s quality of life

HoviCare utilizes technology in many ways to support and enhance our service quality. We also use AI (Artificial Intelligence) with machine learning and deep learning, so we are often asked how artificial intelligence is part of our daily operations and benefits our customers.

We have Gillie’s AI solution in use which reads the nursing notes with NLP and deep learning to provide advice and preventive measures. Admittedly, we are still in the early stages of taking full advantage of AI’s potential, but here are a few everyday examples of artificial intelligence in our care services in Finland: we measure all our clients’ weight and blood pressure regularly. In addition, clients with issues with high blood pressure are measured more often. With all those measurements, it is sometimes difficult to follow the change in individual results, as it is difficult for a person to observe slowly changing trends. When the changes are small, they are not easily noticed.

“Artificial intelligence works without biases and will raise alerts on weak trends as they are detected,” says Christian Lehtinen, CEO of Gillie. “At one of Hovi Group’s units, Villa Ilo, we have already been able to react to changes in blood pressure for three clients”, explains Jussi Peltonen, CEO of Hovi Group. “Thus customer’s health situation has since been even better managed”, he continues.

In other words, the Gillie system ensures and enhances the quality of our service by notifying those clients whose condition requires special attention. “Gillie has made it possible to summarize the information for nurses and, in part, to reduce the worry on whether all clients are fully monitored and their changing conditions are taken into account,” says Merja Heikkinen, Villa Ilo’s lead nurse.

The benefits of medication also work the other way around. For example, Gillie found that our diabetic client’s regular meals, weight management, and rhythm of life had improved their blood sugar levels already to the point that we were able to stop his daily insulin injections as directed by a doctor. Without the attention paid by the artificial intelligence to the situation, this positive change in the client’s state of health might not have been noticed as quickly.

“With the help of Gillie, we can also tailor our service more precisely to the customer’s needs,” says Mira Nurminen, centre manager of Villa Ilo. “We can update the alert levels so that they are appropriate for each individual so that the system can respond to the right situations and not create unnecessary alerts,” she continues.

Artificial intelligence does not replace the caregiver but helps support their work. That is why we prefer to talk about supportive intelligence rather than artificial intelligence. As you can see from the examples, it raises the quality of our care service and the life for our customers.


Jussi Peltonen
CEO of Hovi Group