Given the advent of technology and current unique circumstances, we are driven to explore new avenue to connect with our clients online. Online program aims to cover the three elements of rehabilitation, namely social, physical and memory.
Utilization of technology
Given the advent of technology and current unique circumstances, we are driven to explore new avenue to connect with our clients online. Now we have launched HoviOnline to provide Online Care through several technology platforms.
- Firstly, we use HoviAcademy as a platform to place our Online program. Like HoviClub program, the Online program also aims to cover the same three elements of rehabilitation, namely social, physical and memory.
- Secondly, we use Microsoft Teams as the main communication channel to video call and share screen and application.
- Thirdly, we leverage on numerous online platform such as YouTube, Online News channels and Online games to ensure we have a repertoire of activities to support the Online session without a hitch.
- Lastly, the connection bandwidth on both sides must be suitable for video call.
The Online Program is a carefully planned and organised. This has not been possible without hours of backstage preparation. The team spent many sessions discussing and organising the program flow and scouting for suitable and interesting online activities. Of course, we have to practise till we are perfect in delivering the Online Care program.
During the session delivery, we will need to communicate with the clients slowly and clearly. If the clients are not interested in a selected activity, we will need to switch to another activity seamlessly. It is important to plan for contingencies to be successful.
The art of delivering an Online Care is just as important as the technology itself. All our care givers are trained and equipped with the skills to use the tool to effectively interact with our clients. For instance, we need to know when to share screen and when to conduct face-to-face discussions with the clients. It is important to have eye-contact with them to increase attention span and motivation to continue with the session.